Pax Home Cinemas
Last Updated: [23.3.2026]
At Pax Home Cinemas, we strive to deliver high-quality home cinema and automation solutions. This Refund Policy outlines the terms under which refunds may be issued.
1. 📌 General Policy
- All services provided by Pax Home Cinemas are customized based on client requirements
- Due to the nature of our services, refunds are limited and subject to review
2. 💳 Advance Payments
- Advance payments made for project confirmation are non-refundable
- This includes design, consultation, and material procurement costs
3. 🛠️ Service-Based Refunds
Refunds may be considered only if:
- The service has not yet been started
- There is a valid issue from our side preventing project execution
Refund requests must be submitted within 3 days of payment.
4. 📦 Product & Equipment Refunds
- Products once ordered or installed are non-refundable
- Refunds are not applicable for opened, used, or installed equipment
- Manufacturer warranty applies for defective products
5. ❌ Project Cancellation
- If the client cancels after project initiation, no refund will be issued
- Any completed work or ordered materials will be charged accordingly
6. 🔄 Partial Refunds
Partial refunds (if applicable) may be issued after deducting:
- Work completed
- Materials purchased
- Service and processing charges
7. ⏱️ Refund Processing
- Approved refunds will be processed within 7–14 business days
- Refunds will be made via the original payment method
8. ⚠️ Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after confirmation
- Delays caused by client-side issues
- Site readiness issues or access delays
- Custom or special-order products
9. 📞 Contact for Refund Requests
To request a refund, contact us with payment details:
- 📞 +971 553414400
- 📧 info@paxhomecinemas.com
- 📍 Dubai, UAE
10. 🔄 Policy Updates
Pax Home Cinemas reserves the right to update this Refund Policy at any time without prior notice.